Today, the city of Düsseldorf in Germany has blocked a major bridge for cars as this bridge has become a big “Pokestop” and hundreds of Pokemon-gamers have occupied the bridge to hunt Pokemons. The game was released on July 6, 2016 - just three weeks ago and was downloaded more than 30 million times (status of last week). There are more than 20 million active, daily players, it is claimed. Pokemon Go is probably the most successful game that has ever been released.
Pokemon Go is an app-based mobile game that uses augmented reality. Players hunt Pokemons of various types, train them, exchange them and have them fight against each other. The fascination of the game is to a large degree caused by the blending of virtual elements (the Pokemons) with the real surroundings of the gamer. This is what we call “augmented reality”. It is a concept that is now available to the regular smartphone owner as modern smartphones contain HD cameras, gyroscopes, GPS and various other elements.
And augmented reality is exactly one of the critical elements that will be integrated in the digital customer journey in wealth management as well. Only a few years from now it will be unimaginable NOT to use augmented reality when communicating and transacting with your wealthy clients: virtual meetings, portfolio simulations, performance reporting, educational seminars, virtual events will all contain elements of gamification and augmented reality. Together with other important trends like speech recognition or the use of artificial intelligence for investment decisions, augmented reality is one of the critical features on the way to complete digitization of the customer relationship. While the number of personal interactions in an offline-environment will shrink considerably, it will be important for every private bank to make the customer experience in the digital sphere as unique as it used to be in the “old” offline world. If you haven’t, download Pokemon Go today and get a glimpse of wealth management’s digital future. You should also read our briefing on gamification in wealth management.